Coronavirus Update

Coronavirus Update

Update: Monday 30th March – BOURNEMOUTH PIER IS CLOSED

In response to the developing situation surrounding Coronavirus and following the UK government’s advice, BOURNEMOUTH PIER IS CLOSED and there are no staff available to take any enquiries until further notice.

All bookings for Key West up until the end of May have been contacted and bookings have been re-scheduled or refunded.

As soon as the situation changes and the UK Government’s advice changes to say we are able to return, we will keep you updated here and on our social Media channels.

Thank you for your continued support during this devastating time and we look forward to seeing you when we are all back.

Update: Monday 23rd March

Following the government’s announcement on Friday 20th March, Key West Bar & Grill is now closed until further notice. We will be contacting everyone who has bookings with us up until the 31st May, this may take some time due to the number of bookings so please bear with us during this busy time as we will be in touch as soon as we can.

We would like to thank our loyal customers for all your support and we hope to see you at Key West Bar & Grill soon.

 

 

Update: Wednesday 18th March

In light of the Government’s announcement Monday evening (16th March) regarding the next level of measures in response to the Coronavirus we have made the difficult decision to postpone the Sheerluck Holmes event scheduled for Friday 1st May.

After conversations with the Sheerluck Holmes production company we have arrived at the solution that the Sheerluck Holmes event will be postponed and rescheduled for a later date as below.

Friday 1st May has been re-scheduled to Saturday 17th October.

With regards to your options, we are offering you the chance to either re-book onto the rescheduled date or receive a full refund minus the Eventbrite fee.

Please find more information on this announcement and how to re-book or arrange a refund here.

 

Update: Tuesday 17th March

In light of the Government’s announcement yesterday evening (Monday 16th March) regarding the next level of measures in response to the Coronavirus we have made the difficult decision to postpone both the Faulty Towers events scheduled for this Friday 20th and Saturday 21st of March.

After conversations with the Faulty Towers production company this morning we have arrived at the solution that the Faulty Towers event will be postponed and rescheduled for a later date as below.

Friday 20th March has been re-scheduled to Friday 2nd October.

Saturday 21st March has been re-scheduled to Saturday 3rd October.

With regards to your options, we are offering you the chance to either re-book onto the rescheduled date or receive a full refund minus the Eventbrite fee.

Please find more information on this announcement and how to re-book or arrange a refund here.

 

Posted: Friday 13th March

We would like to re-assure all our customers that bookings & events in Key West are still going ahead as planned. Our customers health and well-being means a lot to us and we have a thorough clean and disinfection process throughout our operations and are monitoring our own staff closely to do all we can to prevent the on spread of this and any other viruses. We are monitoring all government information available to us and taking all actions required and recommended at all times and we will keep this page updated if the situation changes.

2 Comments
  • Elaine Salter
    Posted at 18:58h, 16 March Reply

    Following the Prime Ministers announcement today(Monday 16 March) on avoiding non essential travel and avoid visiting restaurants, will events still go ahead. We have a table booked for the Faulty Towers Dining Experience on Friday 20 March.

    • user_bmthpier
      Posted at 10:40h, 18 March Reply

      Hi Elaine, following from the Prime Ministers announcements, our upcoming events (Faulty Towers and Sheerluck Holmes) have both been postponed, as we do not feel it is responsible for us to go ahead with these events while we have been told to practice social distancing for the safety of everyone. We have sent a statement out to everyone who has booked on to these events explaining their options. As you have a table booked for Faulty Towers you should have received this email and we can make arrangements for you depending on what you would like to do, but we do hope you will join us for the new October date.

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