Frequently Asked Questions

We’ve put together some frequently asked questions below. If you still have questions then feel free to contact us here.

Frequently Asked Questions

If you wish to visit us during Pier Toll season (April to October) then we recommend booking a table online as by doing this, you get FREE Pier Toll. All you have to do is show your table booking confirmation to the Pier Toll operator. We recommend doing this as the BCP Pier Toll will charge you for every visit on the pier (Between April to October).
Key West Bar & Grill is located right at the end of Bournemouth Pier. To walk from the Bournemouth town centre, through Bournemouth Lower Gardens and through to the Pier Approach it takes approx 10 minutes. If you're driving, from the A338 Wessex Way follow the brown signs to the beaches or Bournemouth International Centre (BIC). There’s a network of local buses that service the area with a bus stop by Hot Rocks and, a short two-minute walk from Key West. From Bournemouth Train Station, it takes approx 30 minutes to walk to Key West on Bournemouth Pier. (1.3 Miles) From Bournemouth International Airport, it takes approx 15 minutes in off-peak times (6.7 Miles)
Yes we do, please visit our 'special offer' page here for our up to date offers.
Yes, we do! This is all located on our menus and clearly defined. If you have any food intolerances please let a member of staff know before you order. Key West Bar & Grill strives to meet all dietary requirements with its menu options.
Yes, our breakfast menu is open daily from 10am to 11:30am
Our opening times vary throughout the year depending on the season. For up to date opening hours, please visit our Opening Hours here.
Yes absolutely, we recommend doing this as you receive free pier toll during the peak season with every table reservation. You can book a table on our homepage here. You can book tables of up to 6 people automatically. For parties of more than six, the booking form will send us an enquiry which will then need to be confirmed by our staff before sending you a confirmation.
Yes, we do offer wedding packages. For more info and pricing visit our weddings page here. Our venue capacity is 500 guests or if you require table seating, we can seat up to 170 guests comfortably.
Yes, whatever the occasion we can cater for you. Please visit our Private & Parties page here
Absolutely, we have several live tribute nights throughout the year and live cover music through Easter & the Summer during the evening. For up to date events happening visit our events calendar here.
Yes, they can attend live music events or dining experiences. There is no age minimum for our live music or tribute nights.
Yes we do, you can view it here
The best way is to purchase as soon as our events are announced. Our events are first come first served and then once we create a table plan, the earliest tickets purchased will be prioritised with the best seating.
Yes, we have a stunning beautiful terrace space with panoramic views of Bournemouth, Isle Of Wight, Swanage and the surrounding areas. On bad weather days, the terrace will be closed for safety.
Yes, we are looking to expand our team! We are recruiting and if you want to view the listings, please view our jobs page here
To walk from the Bournemouth town centre, through Bournemouth Lower Gardens and through to the Pier Approach it takes approx 10 minutes.
If you're driving, from the A338 Wessex Way follow the brown signs to the beaches or Bournemouth International Centre (BIC). The closest pay and display car parks are just a few minutes' walk to Key West. BCP Council has a webpage that lists the local car parks here.
Yes, Bournemouth Pier is flat and accessible by wheelchairs. The main entrance to Key West Bar & Grill is on ground level and has a small ramp and wide double doors. Toilets are on the ground floor and there is also a disabled toilet located on the East side of the pier.
  Yes, absolutely! All dogs are welcome inside and on the terrace as we are a dog-friendly restaurant. We even have yummy dog treats that you can purchase! Just ask a staff member for more details. All dogs should be kept on leads at all times. Water bowls are provided on request.
Yes absolutely, we are very family-friendly at Key West. Baby changing facilities are available in our toilets.
Our venue capacity is 500 guests or if you require table seating, we can seat up to 190 indoors and 160 outdoors.
You are more than welcome to decorate your table or bring in a cake but unfortunately, due to the heavy footfall and amount of special occasions we have, we are unable to do this for you.

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